ResQ is a research project on the refugees behave towards mobile technology. In particular we conduct JAM and focus groups on the use of smartphones and their apps.
Our research project continues, among the opencare Residency and our ambitions and dreams. But it is time now to open and share the ResQ challenge to a specific Milanese community, in order to frame the possible scenarios of the project and to gain more awareness about them.
Thus, we decided to organize the #ResQJam entitled “SMART TRAVEL - let’s MAKE it together” in collaboration with Naga Har.
A co-design JAM is like a music one, where many ‘different musicians’ play together, but applied to design. In particular they usually involve service design project. In a JAM everyone is involved in the creative and designing process, and it’s crucial the participation of the people the service created will be address to.
The research activity is made of two steps:
- A dedicated, very visual, interview to get which are the most popular apps among certain groups of refugees.
- The co-design JAM consists in three main parts, in which the most important one is the framing of the research context through a storytelling method.
- Need or problem that we are trying to solve:
The way helpful advices are addressed to refugees might not be that effective. We investigate the way they share information to provide them the best tool.
- Beneficiary:
Refugees and migrants who need to be informed on their rights in foreign countries and willing to know more about them.
Release 0.3 - 2017/06/22
- Project Name:
- ResQ
- Users:
- Refugees and migrants
- Stakeholders:
- Social workers
- Volunteers
- Associations
- The problem:
- The language barrier
- The missing digitalization of the gathered personal data
- Lack of communication between the users
- Critical context (such as reception centers)
- Lack of knowledge about the rights in foreign countries
- The need of getting some guidance in a new city
- The solution:
- A digital solution (a platform, an app)
- A digital database
- Link:
- ResQ JAM slide presentation 22/06/2017
Stay tuned! More informations will follow!